FAQs & Support

FAQs & Customer Support

Have questions about your Syn Lawn order, warranty, delivery, or equipment? Find quick answers below or reach out to our support team anytime.

When will my order ship?

Orders are processed within 1–2 business days. Standard shipping takes 7–21 days, or 5–11 days with our fast delivery option.

How do I track my order?

Once shipped, you’ll receive a tracking number via email. You can also visit the Track Order page to follow delivery status through Seafit.

What’s covered under the Syn Lawn warranty?

Our standard warranty covers manufacturing defects for up to 3 years depending on the product. Learn more on our Warranty FAQs page.

Can I return or exchange a product?

Yes, returns are accepted within 30 days of delivery. Visit our Return Policy page for details.

How do I get support for a damaged or missing item?

Contact our support team immediately via email at [email protected] or call 1 (866) 311-8018. Please include your order number and photos if applicable.

Still need help?

Reach out to our customer care team Monday–Friday, 9 AM to 6 PM EST.